Capturing the impact and effectiveness of both the financial and non-financial investments we make in our portfolio of social enterprises is critical. The NESsT team has therefore developed a unique Performance Management Tool that allows us to document the multiple benefits generated by the social enterprises in our portfolio at each stage of the process (planning, incubation and expansion).
We believe that performance is something that should be “managed” during a process not only “measured” after the fact. Our Tool is therefore integrated into every stage of our portfolio process and serves as a management tool as much as it an evaluative one. Our Performance Management Tool is intended to help NESsT and our portfolio: to better manage, plan and strategize; to anticipate potential risks before they arise; to ensure accountability and transparency; to demonstrate impact based on real data; to protect the value of our investment; and to disseminate results, celebrate successes, and learn from our mistakes.
Our Performance Management Tool has two main parts: 1) ACCESS Tool (to document the performance of social enterprises in our Planning Portfolio); and 2) Flagship Indicators (to document the performance of social enterprises in our Incubation & Expansion Portfolios):
A key part of our investment strategy is to build the capacity of social enterprise management teams with the knowledge, skills and tools they need to plan for, start up, and effectively manage social enterprises. Our ACCESS Tool allows us to document the impact of the mentoring, training and other capacity-building we provide to social enterprises in our planning portfolio.
We track the knowledge and skills gained by participants going through our rigorous planning process through surveys and by collecting feedback as they complete each stage of the process.
The most recent ACCESS Reports from Central Europe (English only) and Latin America (English & Spanish) are available below in the Download Center.
NESsT takes great care to measure the impact generated by each portfolio at the incubation stage as they begin implementing their business plan, starting up and managing a social enterprise. At this stage, NESsT uses our Performance Management Tool to develop goals and indicators together with each individual portfolio member.
1. Social Impact: the social (mission) gains as a result of the social enterprise;
2. Enterprise Performance: the business/financial performance of the social enterprise;
3. Organizational Development: the organizational improvements and operational efficencies created by social enterprise; and
4. Financial Sustainability: the availability, diversity and long-term sustainability of financial resources and assets and the financial autonomy as a result of the social enterprise.
Each social enterprise in our portfolio is unique, so our Tool allows us to establish a baseline of tailored indicators appropriate for each individual social enterprise, as well as a set of “flagship” indicators that we can aggregate across the entire portfolio.
The most recent Flagship Reports from Central Europe and Latin America (English only) are available below in the Download Center.
Awards & Recognition
Portfolio Performance Team
If you would like to learn more about how NESsT manages and measures the performance of our portfolio, please contact:
Director of Portfolio Performance