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Risky Business is the product of more than seven years of
NESsT on-the-ground work with non-profit organisations in
social enterprise development in emerging market economies
(primarily Latin America and Central Europe). This book
examines the social enterprise (i.e., “self-financing”)
activities of 45 civil society organisations (CSOs) working in
various fields and distinct regions of the world. More than
simply examining these activities, the book has analysed how
they have affected the institutions that are operating them in
three different areas: social, financial, and organisational.
Social impacts For the majority
of the CSOs, self-financing activities strengthen mission
impact, both directly and indirectly. CSOs operating
social-purpose businesses have been able to create training
and employment opportunities for marginalised groups. Others
have developed mission-related activities in order to provide
new products and services to their existing constituents.
Others still have extended their mission-related products and
services to new constituents through self-financing. Charging
fees for services has enabled some to continue offering
mission programs when donor funding was insufficient or
unavailable. Finally, in a less direct but equally significant
way, self-financing activities can generate net income that
has allowed many CSOs to fund their other mission programs or
to cover administrative costs that are essential for
organisational survival and development.
Yet despite
the various mission benefits that CSO self-financing
activities have produced, they have also precipitated
significant challenges to the organisations’ abilities to
fulfil their social objectives. Most CSOs in the study,
whether they identify this as a problem or not, have
confronted some challenges to their organisational missions.
While the challenges that arise from self-financing do not
simply disappear over time, CSOs learn to address them and
balance the various demands on their time, expertise, and
values in order not only to prevent the mission drift that
might arise from their self-financing activities, but more
often to advance their missions directly through these very
self-financing activities.
Financial impacts
CSOs engaging in self-financing activities have
achieved greater financial independence by diversifying their
sources of income, generating new revenues, and, in some
cases, building their investments and assets. Overall,
approximately two-thirds of the organisations in the study are
meeting their income goals, while almost half are generating
net profits. These financial successes have had immediate
effects on the CSOs’ abilities to carry out their mission
programs and maintain operational stability and have had
longer-term impacts on financial sustainability and overall
organisational autonomy for many CSOs.
It is
interesting to note that several CSOs report having greater
financial independence even when their self-financing
activities are not generating net income. This is a
complicated issue, particularly in the area of mission-related
activities, as there are no standardised accounting systems
that enable organisations to assess the full range of costs
and benefits of their self-financing activities. Some
organisations started charging fees for mission programs after
external funding was reduced or withdrawn. In many cases,
these fees cover only part of the program costs and foundation
or government grants cover the rest. In this sense, the
programs are not “profitable,” since a portion of the costs is
still being subsidised. On the other hand, organisations that
fall into this category are generating income that they were
not previously receiving, while also continuing to offer their
mission programs.
The evaluation for
non-mission-related self-financing activities is simpler.
These activities can be justified only if the financial
profits they generate supersede the time and costs required to
operate them. A few of the CSOs studied perceive themselves as
having greater financial independence even though they are
operating non-mission-related self-financing activities that
are not generating a profit. These organisations feel more in
control of their situations generally and, specifically, have
greater confidence in managing their finances. However, it is
necessary to differentiate between these important areas of
institutional growth and actual financial independence.
Financial independence is brought about by generating new
revenues that enable organisations to fund their social
missions more autonomously, irrespective of external
conditions. According to this definition, approximately
two-thirds of the organisations have increased their financial
independence through self-financing.
Organisational impacts The social
and financial impacts discussed in the sections above
undoubtedly have far-reaching effects that reverberate at
various organisational levels. In addition, most CSOs have
experienced equally profound, though often less tangible,
changes in their organisational culture, operations, and
management. These changes establish new dynamics among staff,
new patterns of work, and new processes of management that,
subtly and not, shift the ways in which organisations perceive
themselves, project themselves, and, ultimately, how they
pursue their social missions. The vast majority of
organisations also report feeling more in control of their
management, both overall and specifically in relation to their
finances.
On the other hand, self-financing has also
brought about some negative changes at the organisational
level for many CSOs. Overall, the findings indicate that there
is a learning curve for CSOs that adopt self-financing
strategies and that often organisations must pass through
difficult stages in order to develop the internal processes
and mechanisms to balance their various social, financial, and
organisational needs over the long term. Sometimes this means
taking a step backward in one area in order to move forward in
another, but over time most organisations learn to strike a
balance and begin to move forward on all fronts.
Conclusion In conclusion, the
findings presented above on social, financial, and
organisational impacts show that, despite some drawbacks and
trade-offs, the process of operating self-financing activities
has been a positive experience for almost all of the CSOs.
However, the findings from Risky Business also clearly point
to the need to develop better tools for measuring and managing
performance that can allow CSOs to more accurately assess and,
in turn, respond to and improve upon the various costs and
benefits associated with self-financing.
For further
information about this book or NESsT’s work, please visit: http://www.nesst.org/ |